We don't just focus on lowering your customer call center expenses; we also assist you in transitioning your assistance to our nearshore delivery centers without sacrificing service. After cooperating with us, our clients' sales and support KPIs have improved.
Customer service is, without a doubt, a high-demanding part of your organization. You want an educated and cheerful customer support crew to provide prompt, responsive service to your clients at any time of day or night. Building a trained and cost-effective contact center staff to deliver these services might be expensive, but small and medium businesses don't have unlimited funds. That's where customer support outsourcing comes in. We get to know your consumers, their objectives, and how they like to communicate.
Fluent English Speakers — All of our team members speak English well and without an accent. When you choose RC Business solutions to provide outsourced customer support for your small business, a member of your management team remains in charge of our representatives. Your team of agents is committed to you; they employ cutting-edge tools and strategies, are well-trained, and are accessible for daily check-ins with your on-site staff.
Through world-class client experiences, you may cultivate long-term partnerships and a devoted customer base.
Our customer care representatives act as brand ambassadors, immersing themselves in the goods and values of our clients.
Build a solid foundation for customer service success by using a cutting-edge technology stack that underlies your whole program.
Our quality process includes:
Weekly calibration sessions with the client
Weekly coaching session with agents (1-hour minimum)
Random calls for review
Full access to quality tools
Performance management leveraging the latest gamification techniques
Incentives for top performers with quality as the primary driver
We will save your company between 30% to 45% on your labor cost
Relieve you of HR and recruitment headaches
50 seats based on the assumptions above would save $1.2M per year
Onboarding session (1 week) Soft skills
Continuous education (1 hour per week per agent)
Access Control & CCTV
We cater to all the major industry standards
Fully redundant fiber connections
Security compliant firewalls and switches
All US based hosting services
Third largest English-speaking population in the hemisphere
Stable political democracy
Excellent island-wide broadband internet coverage
Highly educated skilled labor
Cultural similarities to the US market
There's much to see here. But, take your time, look around, and learn all there is to know about us. If you find yourself having any questions at all, please hit the button below and ask us any questions you have.