WELCOME TO RC BUSINESS SOLUTIONS
"We Mind Your Business for You and Put Your Mind at Ease"
Create a Customer-Favored Contact Center Experience
We don't just focus on lowering your customer call center expenses; we also assist you in transitioning your assistance to our nearshore delivery centers without sacrificing service. After cooperating with us, our clients' sales and support KPIs have improved.
WHY CHOOSE US
Client focused
Innovative team
Client focused
Through world-class client experiences, you may cultivate long-term partnerships and a devoted customer base.
Top Agents
Innovative team
Client focused
Our customer care representatives act as brand ambassadors, immersing themselves in the goods and values of our clients.
Innovative team
Innovative team
Innovative team
Build a solid foundation for customer service success by using a cutting-edge technology stack that underlies your whole program.
What Makes Us Different
COMMITMENT TO EXCELLENCE
COMMITMENT TO EXCELLENCE
COMMITMENT TO EXCELLENCE
TRAINING
COMMITMENT TO EXCELLENCE
COMMITMENT TO EXCELLENCE
STAFF ENGAGEMENT
COMMITMENT TO EXCELLENCE
STAFF ENGAGEMENT
ABOUT US
Rohan Scarlett
Rohan Scarlett
Rohan Scarlett
CEO
Glen Carter
Rohan Scarlett
Rohan Scarlett
COO
David Fullwood
Rohan Scarlett
David Fullwood
CIO
QUALITY ASSURANCE
Our quality process includes:
Weekly calibration sessions with the client
Weekly coaching session with agents (1-hour minimum)
Random calls for review
Full access to quality tools
Performance management leveraging the latest gamification techniques
Incentives for top performers with quality as the primary driver
COST SAVINGS
We will save your company between 30% to 45% on your labor cost
Relieve you of HR and recruitment headaches
50 seats based on the assumptions above would save $1.2M per year
SECURITY
24/7 security
Access Control & CCTV
We cater to all the major industry standards
HIPAA
PCI
SOC II
LOCATIONS
Kingston
Treasure Beach
Mandeville
Mandeville
Treasure Beach
Mandeville
Treasure Beach
Treasure Beach
Treasure Beach
