Who We Are
RC Business Solutions was founded on a simple belief: that businesses deserve access to exceptional customer service talent without the overhead. We built our operation in Jamaica to deliver exactly that: fluent English speakers, rigorous training, and a culture of accountability that our clients can see in their numbers.
Your Operations, Our Expertise
We run your customer-facing operations so you don't have to. That means your inbound calls get answered, your chats get replied to, your emails get resolved, all by a dedicated team of trained agents who represent your brand as if they were sitting in your own office. We handle the hiring, training, scheduling, quality monitoring, and compliance. You stay focused on growing your business.
Voice Support
Inbound and outbound call handling by fluent English-speaking agents trained to your brand voice and customer expectations.
Digital Channels
Live chat, email, and messaging platform support with consistent, fast resolution across every channel your customers use.
Back-Office
Data entry, order management, document processing, and administrative tasks handled accurately and at scale.
The People Behind the Operation
Rohan founded RC Business Solutions with one clear goal: to give small and mid-sized companies access to the same quality of customer service infrastructure that enterprise brands take for granted. He leads the company's strategy, client relationships, and culture.
Glen oversees day-to-day operations across all three Jamaica locations, ensuring every client engagement runs on time, on standard, and on budget. His background in operations management drives the consistency our clients rely on.
David leads the technology and compliance infrastructure that makes our operation reliable and audit-ready. From network redundancy to HIPAA controls, he ensures the systems behind our agents are as strong as the agents themselves. See our security and compliance page.
Three Locations Across Jamaica
Our headquarters and largest delivery center, serving clients across voice, chat, and back-office functions.
Our central Jamaica facility, providing redundancy and additional capacity for growing client accounts.
Our south coast center, purpose-built for focused, specialist support teams.
Real Savings. Real Numbers.
30-45% reduction in customer service labor costs, shown seat by seat on a written quote before you sign. How the math works.
We handle HR, recruitment, and attrition so your management team never has to.
A 50-seat team with RC saves an average of $1.2 million per year compared to equivalent US staffing.
Training That Shows Up in Your Metrics
Onboarding (Week One)
Every agent goes through a full week of onboarding covering soft skills, communication standards, and your brand-specific requirements before they take a single call.
Client-Specific Training
We build a custom training program around your product, your tone, and your customer profile. Agents learn your business, not just a script.
Continuous Education
One hour of structured education every week, every agent, every week they work here. Skills don't drift. They compound.
Clients & Partners
Ready to See What We Can Do For Your Business?
Let's talk about your operation. We'll walk you through exactly how much you can save and what a seamless transition looks like.