Healthcare Call Center Outsourcing
Scheduling, eligibility, billing, claims and member services by HIPAA-trained agents under a signed BAA, during your clinic and plan hours.
Built for Healthcare
Healthcare support is unforgiving. A missed callback is a missed appointment, a wrong eligibility answer is a denied claim, and every interaction touches protected health information. Providers, payers and health tech companies come to RC Business Solutions for a nearshore team that treats those stakes seriously and can prove it.
We operate as a business associate under a signed BAA, train every agent on HIPAA before go-live, enforce minimum-necessary access inside your EHR, practice management or CRM, and log every session. Our quality program puts compliance items on the scorecard, so weekly call reviews double as audit samples.
Jamaica keeps one time zone all year with no daylight saving, so our teams run on US Eastern time in winter and US Central time in summer, never more than one hour from the East Coast. For practices, that means front-desk overflow during your actual clinic hours. For plans, it means member services on the same schedule as your in-house team.
What We Handle for Healthcare
Patient access
Scheduling, reminders, intake and pre-visit instructions.
Revenue cycle support
Eligibility and benefits verification, billing questions, payment plans, claims status.
Member and provider services
Plan questions, ID cards, prior authorization status, provider directory support.
Health tech support
Patient onboarding and Tier 1 support for telehealth and digital health platforms.
Pharmacy and DME
Order status, refill coordination and delivery questions.
Back office
Claims processing, records indexing and data entry under the same safeguards.
The Services Behind It
Healthcare FAQ
Are you HIPAA compliant?
We are a HIPAA-ready business associate. There is no HIPAA certification, so we focus on what counts: a signed BAA, trained agents, documented safeguards, access logging and US-based hosting, with evidence available to your compliance team.
Can agents work inside our EHR?
Yes. Agents work through role-based access to Epic, athenahealth, eClinicalWorks, NextGen and other platforms. PHI stays in your environment.
Do you handle clinical questions?
No. Agents handle non-clinical work and escalate clinical questions to your licensed staff by the protocol you define.
How fast can a healthcare program launch?
Allow six to eight weeks for a first program: NDA and BAA, workflow design with your compliance team, recruiting, HIPAA and product training, then a monitored soft launch.
Services, Industries & Guides
Services: Customer Support Outsourcing • Live Chat & Email Support • Sales & Upselling • Back-Office Processing • HIPAA-Compliant Healthcare BPO • Quality Assurance
Industries: E-commerce & Retail • SaaS & Technology • Financial Services
Resources: Pricing & Savings • Savings Calculator • Security & Compliance • Why Jamaica • Blog
Ready to Cut Your Support Costs Without Cutting Quality?
Tell us about your operation. We will show you a seat-by-seat cost comparison and what a 60-day transition looks like.