Outsourced Sales & Upselling, Revenue That Pays for the Program
Inbound sales, cross-sell and upsell, renewals and lead qualification by agents who understand your funnel and are paid on results.
Agents Who Close, Not Just Answer
Support conversations are full of buying signals. A customer asking about an upgrade, a renewal that is about to lapse, a lead who filled in a form at 9pm. Our sales-trained agents handle those moments with a consultative approach that lifts revenue without the pushiness that hurts satisfaction.
We build compensation around your outcomes, so agent incentives line up with yours. Gamified performance management keeps conversion, average order value and retention in front of every agent every day, and your dashboards show the same numbers.
Payment steps are handled inside your PCI-scoped flows, so cardholder data stays in your systems and out of ours.
Scope of the Service
- Inbound sales and order capture
- Upsell and cross-sell on support calls
- Renewals, win-back and retention
- Lead qualification and appointment setting
- Outbound follow-up on warm leads
- Script and objection-handling design
- Conversion and AOV reporting
- Commission-aligned agent incentives
Where This Fits Best
Subscription and SaaS businesses
Trials to convert, renewals to save, plans to upgrade.
E-commerce with phone and chat volume
Turn order-status calls into add-on revenue with product knowledge, not pressure.
Service businesses with inbound leads
Qualify, schedule and follow up on every lead the same day it arrives.
From First Call to Go-Live
Funnel review
We map where revenue leaks today: unanswered leads, lapsed renewals, missed upsell moments.
Build the playbook
Scripts, offers, objection handling and the incentive plan, agreed with your sales leadership.
Launch and optimize
Weekly calibration on recorded calls and chats, with conversion as the primary quality driver.
Outsourced Sales FAQ
Do you do cold outbound calling?
Our focus is inbound sales, upsell on service contacts, renewals and follow-up on warm leads. Pure cold calling is not a fit for most of our clients.
How are agents paid?
Base plus performance incentives tied to the outcomes you care about, such as conversion, order value or retention.
Can agents take payments?
Yes, inside your PCI-scoped payment flow. Cardholder data stays in your systems.
How do you keep upselling from hurting satisfaction?
Quality scoring weights customer outcome alongside conversion, and we review calls together weekly. An upsell that creates a complaint is scored as a miss.
Related Services & Guides
Customer Support Outsourcing • Live Chat & Email Support • Back-Office Processing • HIPAA-Compliant Healthcare BPO • Quality Assurance
Read: What It Costs to Outsource Customer Service in 2026 • How to Choose a Nearshore BPO
Industries: Healthcare • E-commerce & Retail • SaaS & Technology • Financial Services
Ready to Cut Your Support Costs Without Cutting Quality?
Tell us about your operation. We will show you a seat-by-seat cost comparison and what a 60-day transition looks like.