Financial Services Call Center Outsourcing
Account servicing, payments, applications and collections support for lenders, fintech and insurers, with the controls your compliance team will ask about.
Built for Financial Services
Financial services support lives under a microscope: every call may be monitored, every payment is in PCI scope, and every agent needs to know what they cannot say. We built RC Business Solutions for regulated work, with access controls, call recording, scripted disclosures on the scorecard and training that is refreshed as your rules change.
Payments are taken inside your PCI-scoped flows so cardholder data stays in your environment. Agents work through role-based access to your core systems, every session is logged, and our weekly quality reviews put compliance items beside customer outcome so you get an audit sample every week.
Jamaica keeps one time zone all year with no daylight saving, so our teams run on US Eastern time in winter and US Central time in summer, never more than one hour from the East Coast.
What We Handle for Financial Services
Account servicing
Balance, statement, card and online banking questions.
Payments and collections support
Payment arrangements and reminders inside your compliance rules.
Applications and onboarding
Status updates, document collection and KYC follow-up.
Insurance servicing
Policy questions, billing, claims status and first notice of loss intake.
Fintech support
App, card and transaction support for digital-first brands.
Back office
Application processing, document verification and data entry.
The Services Behind It
Financial Services FAQ
Are you PCI DSS compliant?
Agents work inside your PCI-scoped payment flows so cardholder data stays in your systems, and our own controls follow PCI DSS requirements for service providers. Ask us for current documentation under NDA; see the security and compliance page for how we describe our status.
Can you record and retain calls?
Yes. Recording, retention periods and access are set to your regulatory requirements.
Do you do collections?
We support payment arrangements and reminders within the rules you set and the laws that apply to your portfolio. We are not a debt-collection agency.
How do you handle scripted disclosures?
Required disclosures are built into scripts and sit on the quality scorecard, so every weekly review checks them.
Services, Industries & Guides
Services: Customer Support Outsourcing • Live Chat & Email Support • Sales & Upselling • Back-Office Processing • HIPAA-Compliant Healthcare BPO • Quality Assurance
Industries: Healthcare • E-commerce & Retail • SaaS & Technology
Resources: Pricing & Savings • Savings Calculator • Security & Compliance • Why Jamaica • Blog
Ready to Cut Your Support Costs Without Cutting Quality?
Tell us about your operation. We will show you a seat-by-seat cost comparison and what a 60-day transition looks like.