Nearshore Customer Support
from Jamaica, At 30 to 45%
Below US Cost
Dedicated contact center and back-office teams for US companies. Native English, within one hour of Eastern time all year, a quality program built into every engagement, and compliance you can verify.
Full-Spectrum Contact Center Services
From inbound support to sales and back-office operations, we handle every customer touchpoint with precision, empathy, and consistency. All services or by industry.
Inbound Customer Support
Dedicated agents trained to your brand voice and product knowledge, resolving customer issues with empathy and efficiency around the clock.
Learn more →Live Chat & Email Support
Omnichannel coverage across chat, email, and messaging platforms. Consistent, fast resolution no matter how your customers reach out.
Learn more →Sales & Upselling
Revenue-focused agents who understand your funnel, converting inquiries into customers while keeping satisfaction high.
Learn more →Back-Office Processing
Data entry, order management, document handling, and administrative work. Handled accurately and at scale, without the overhead.
Learn more →Quality Assurance
Weekly calibration sessions, call reviews, gamified performance management, and continuous agent coaching. Built into every engagement.
Learn more →Healthcare & Regulated Industries
HIPAA-compliant agents trained to handle sensitive data with the protocols and discretion your industry demands.
Learn more →Built for Regulated Industries
We don't just check compliance boxes. We build security into every layer of our operation, from physical access to network infrastructure to data handling protocols. Signed BAAs for healthcare, PCI-scoped payment handling, and controls built to the SOC 2 criteria. See exactly what we do.
24/7 Physical Security. Access-controlled facilities with full CCTV monitoring across every location.
Fully Redundant Fiber. Dual fiber connections eliminate downtime and keep your operations running continuously.
US-Based Hosting. All data hosted on US-based servers with enterprise-grade, compliance-certified firewalls.
Role-Based Access. Agents only access what they need. Comprehensive access logging and auditing built in.
Client-Accessible Quality Tools. Full transparency into agent performance, call recordings, and compliance metrics.
Quality Is the Program
Every engagement is built on a structured quality framework. Not an afterthought bolted on after problems arise, but the foundation everything else is built on.
Weekly Calibration Sessions
We meet with your team weekly to align on performance standards, handle edge cases, and ensure your brand voice stays consistent across every agent interaction.
Individual Agent Coaching
A minimum of one hour of individual coaching per agent each week. We invest in your people because better agents mean better customer outcomes for everyone.
Call Review & Monitoring
Random call reviews give you visibility into real interactions. Combined with full access to our quality tools, you'll always know exactly what's happening.
Gamified Performance Management
We use purpose-built gamification and incentive programs to keep agents motivated, with quality as the primary performance driver, not just volume.
Nearshore Advantage, Native English
Jamaica is the third-largest English-speaking country in the Western Hemisphere, with an established BPO industry of roughly 40,000 to 50,000 workers and cultural alignment to the US market that far-offshore alternatives cannot replicate. Why Jamaica, with sources.
Native, Neutral-Accent English
English is Jamaica's official language. Our agents are native speakers with a clear, neutral accent, so there is no communication gap with your customers.
US Time Zone and Culture
Jamaica keeps one time zone all year with no daylight saving, so our teams run on US Eastern time in winter and US Central time in summer, never more than one hour from the East Coast. Shared media and deep cultural ties mean our agents genuinely understand your customers.
Reliable Infrastructure
Stable government, dependable utilities, and island-wide broadband coverage support uninterrupted operations.
Highly Educated Workforce
Jamaica's strong educational system produces skilled, adaptable professionals ready for complex customer-facing roles.
Transparent Pricing Models
No surprises. Choose the model that fits your operation, or contact us to build a custom engagement. See cost benchmarks by region or estimate your savings.
Small Team
Perfect for growing businesses exploring nearshore outsourcing for the first time.
- 5-15 dedicated agents
- Inbound voice support
- Chat & email coverage
- Weekly calibration sessions
- Quality monitoring included
- HIPAA-ready and PCI-scoped
Mid-Scale Team
Our most popular model, built for companies ready to scale customer operations.
- 15-50 dedicated agents
- Omnichannel (voice, chat, email)
- Sales & upselling capability
- Daily performance dashboards
- Dedicated account manager
- Full compliance coverage
Large Operation
Custom-built for enterprises requiring 50+ seats with complex, multi-function needs.
- 50+ dedicated agents
- Custom training program
- White-glove onboarding
- Multi-site redundancy
- Executive-level reporting
- Avg $1.2M+ annual savings
Built for Regulated and High-Volume Work
Healthcare • E-commerce & Retail • SaaS & Technology • Financial Services • All industries
Ready to Transform Your Customer Experience?
Let's talk about your operation. We'll walk you through exactly how much you can save and what a seamless transition looks like.